Dong Ngo/CNET You may have noticed that your router and modem have, like, a ton of constantly blinking lights on them. Unplug and then immediately reconnect the coaxial cable connections on the wall, Shaw modem and any splitters in between. The WAN (Internet) light on a router shows the status of the Internet connection.

If the online light is flashing Find the coaxial (screw-on) cable connection between the wall and the Shaw modem.

To enable the guest network in your home: You can also change the name and password for your guest network.

Orange light: means the connected device and the Ethernet is the faster gigabit standard. At this time, if you have more than one modem on your business account, only the first listed modem will be restarted. If you have a device that supports WPS and would like to connect to your WiFi network using this method: If you find that your WiFi connection is not providing you with the stability or speed that you require it may be a result of interference affecting the WiFi channel you are currently broadcasting on. Shaw ensures Internet connection from our network up to the modem works properly. Learn more about troubleshooting Shaw Internet connectivity for your business with this article. Click on the specific modem for a detailed equipment guide: Equipment Guide for Shaw's Cisco DPC 3848V Wireless Modem(click image for more information), Equipment Guide for Shaw's Hitron CGNM-2250 Wireless Modem(click image for more information), Equipment Guide for Shaw's Arris SBG6782 Wireless Modem(click image for more information), Equipment Guide for Shaw's Cisco DPC 3825 Wireless Modem(click image for more information), Equipment Guide for Shaw's SMC 8014WN Wireless Modem(click image for more information), Equipment Guide for Shaw's SMC D3GN Wireless Modem(click image for more information). The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If completed successfully, the lights on the modem will begin to flash. Each Shaw modem has an online light, which should be a solid light when things are working well.

Push and hold the button with a paperclip or pin and hold for 15 seconds. Flashing light indicates that the WPS is currently in use. All rights reserved. If the online light still doesn’t go solid, contact technical support. Hardware Information - SMC 8014WN Internet Modem, Hardware Information - SMC D3GN Internet modem, Hardware Information - Arris SBG6782 Advanced WiFi modem. A good way to check is to bypass the router and plug a laptop directly into the modem without turning off the Shaw modem’s power.

Unplug the power cord from your Shaw modem.

Click on the modems below for a detailed equipment guide. Those lights on your router or cable modem aren't just there for show.

Restarting your equipment is often the quickest way to solve Internet connectivity problems.

Connects the modem to the cable outlet using a. Resets the modem to factory default settings. Solid Green Light: the upstream channel is connected. Internet connection problems in your internal business network are your responsibility, but Shaw Support can verify there’s no Shaw issues and help to point you in the right direction. For more on your modem and what the lights represent, choose your model from Shaw Internet Modems - Equipment Guide on the Shaw Community site. The modem can take 10-15 minutes to come back online.

This article will provide insight into Shaw's Internet modems.

Shaw Internet Modems - Equipment Guide on the Shaw Community site. If other people are online, your IT staff may need to check your computer.

A solid light on this indicator suggests that the modem is either updating or has failed and requires a reboot. For accurate pricing information, please select your region below: Troubleshooting why I can't connect to my Business Internet, How to power cycle or reset network equipment, Check your cable connections & third-party equipment. Ethernet lights & Speeds: when you connect the Ethernet into the modem, it will light up.

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